Frequently Asked Questions

Browse 40+ research compounds, including Research Mists and blends, add them to your draft invoice, and proceed to invoicing. The invoice enters processing shortly after payment confirmation.

Payment is collected at invoicing by Visa or American Express card, Apple Pay or Google Pay; we do not extend net terms. Labs with Research Access can split an invoice of $400 or more into four payments with Business Tab.

Invoices go into processing right away, so changes are not guaranteed. Self-serve cancellation opens 8 hours after an invoice is finalized and closes once it ships; refund and replacement requests open after the same 8 hours. Research panel invoices are managed from your account and cannot be canceled or refunded from the invoice page. Need something sooner? Email support@betterscienceusa.com.

Invoices are processed within 0-2 business days, and standard shipping typically arrives within 1-4 business days from fulfillment. 2-day and overnight options are available at invoicing. Every invoice ships in plain packaging and includes shipment protection at no cost.

Every peptide we supply meets a 99%+ purity specification.

Yes. Select compounds are available as Research Mists alongside the standard lyophilized vials.

Every invoice earns Business Credit automatically: 2.5 credit per $1 on a free Member account. 100 credit equals $1 off on your draft invoice or at invoicing, applied in 100-credit steps. Your Business Credit balance lives in your account and never needs a code.

Paid Research Access tiers earn Business Credit faster: Intro 3.5, Plus 5, and Pro 10 credit per $1, up to 4x the free Member rate. That credit applies to future invoices, and paid tiers get early access to new compounds.

The Research Panel Builder sets up a Predictable Research Panel for your lab. Select any 4 research compounds from the library, set the panel once, and it ships every month at 40% off list price, with Amino H2O bundled at no cost in every panel and free 2-day delivery. Change the panel anytime after the first delivery. 3 monthly deliveries to start, then cancel anytime.

Add 10+ units of any compound (across its strengths) to an invoice and every unit is 40% off. Reach 50+ units of that compound and the whole line drops to 50% off. One-time invoices, no subscription, with free 2-day delivery and an adult signature on delivery.

Yes, 10x tested: every batch runs a 10-assay panel at an independent ISO 17025 accredited laboratory covering peptide purity (HPLC), net peptide content, identity, fentanyl screen, HPLC conformity, heavy metals (ICP-MS), sterility (PCR), endotoxin, solubility, and closure integrity. Full results are published as Certificates of Analysis (CoA).

Three ways: browse the full certificate library on our CoA page, open any product page and scroll to its certificates, or scan the QR code on your vial to jump straight to that batch. You can also request specific CoAs by emailing support@betterscienceusa.com with your invoice number.

Our research peptides are synthesized by vetted, USA-based manufacturing partners operating documented quality procedures. We never source from overseas manufacturers.

We offer damage protection on every invoice. If your shipment arrives damaged in transit, contact us with photos for a one-time replacement. All claims require photo evidence and are subject to review. One replacement per account per invoice. Opened vials are not eligible. We do not offer refunds for change of mind or misuse. Research panel invoices are non-refundable; canceling a panel stops future shipments only.

Yes. Everything in our library is sold strictly for in-vitro research, laboratory experimentation, and educational purposes, and is not intended for human, veterinary, or food use.

Email support@betterscienceusa.com. We respond within 24 hours on business days. The team handles compound questions, invoice tracking, and documentation requests.